Small
Business and social media has continued to gain in importance. The
major concern of small business owners is will it work for their
business. As discussed in previous articles, the use of social media
works for the business if it is used in the way it was intended to build
positive relations with the public. As with any tool it should be used
wisely and be used in a consistent manner.
Tools such as LinkedIn
for professionals, Facebook Pages, Twitter, YouTube and Google+ are
all-powerful tools in building business relationships. Each is a great
tool for a business when matched with the demographics in its marketing
plan. As with any marketing tool, it takes time, patience, good content,
and frequency to build and create brand awareness. Another major part
is consistency. The content must promote the business brand and the
information posted must be relevant to the people the business is
attempting to reach and serve.
Prior
to any decision to get involved with social media of any kind it is
important for the business to make sure that it has an adequate budget
and has appropriated money for the social media effort. The budget must
not only consider financial considerations but human resources and time.
Time must be devoted to doing the research, developing content, and
posting the content developed in the various media sites chosen by the
business. It is important that the content developed is relevant and
ease the achievement of the goals of the social media marketing plan.
Means of measuring the success of the social media marketing plan should
be explored and put in place to measure the return on investment over
time. The need for a plan that includes an adequate budget for the
implementation process, whether the social media marketing is handled
internally by staff or contracted to an external agency for the business
is important to the overall success.
The
number of social media sites has increased exponentially. Various sites
draw many different demographics and have different requirements. They
also have different purposes and different outreach. The need to know
the target audience will have a great impact on what sites are chosen to
promote the business brand. In addition to the basic sites such as
Facebook, LinkedIn, Twitter, YouTube, and Google+ there are many other
sites that are very important to business development.
One of the newer
sites that have gained popularity is Pinterest.
This site is a favorite of women of all ages and many businesses that
are selling or appealing to women use this site. The site uses interest
boards (think of them as mini posters) to post interesting and relevant
information. The more pictures you use or information with pictures the
greater the interest generated. The major effort is to promote good
solid content that reflects the multiple interests within your business
that maybe of interest to others. It is also important to curate other
information that may also show information useful to others. The use of
the content it to create brand awareness and promote the business while
at the same time creating informative call for actions. As part of the
process the business must also follow other boards as well as building
relationships in a positive way with other businesses and people.
Another of the newer services is Gentlemint. It is similar to Pinterest with the exception that has a focus on men’s topics. As with Pinterest,
it creates brand awareness and builds business relationships. It to
uses pictures and good topics on interest boards to post information. It
provides the ability to follow others as well as be followed by other
businesses and people. As with all social media sites content drives the
process. The better your content, it increases the opportunities for
others to follow and create business partnerships.
Storeboard
is an up and coming site that combines social media with business in
some very unique ways. It is a very flexible platform and can also be of
benefit to non-profits as well. The site is both national and
international in scope. Many of the big business are using the site on
an ongoing basis and reaching out to many businesses on the site. Some
of the features of the site include: markets, classified, groups,
forums, videos, blogs, images, audio, coupon deals and selected channels
to follow. It has a good search capability and allows businesses to
contact each other through a messaging system. Status updates like those
used in other social media allow you to send out short information
pieces about your business or other relevant topics.
Yet another business to business social media site is MerchantCircle.
The focus of the site is to promote business to business relationships.
It is designed to enhance a business’s opportunity to create a solid
business presence. It provides the business with a chance to connect
with other business as a follower of the business or to create
connections with business to
send messages. A business can create and post blogs, newsletters,
create coupons, search for leads, develop a network of other businesses,
create service request
for customers to contact the business, and a chance to upgrade to be
able to do more promotions. In addition a business can keep up status
updates and link them to other social media sites. It is a flexible
program and gives a business an opportunity to expand the possibilities
for greater business.
There are
many sites that keep developing and older ones continue to improve
their presence, it is still incumbent on the business to make the best
decisions on which ones to use. The use of the internet has grown.
Consider how internet users spend their time: 22 percent on social
media, 21 percent on searches, 20 percent browsing content, 19 percent
reading emails, 13 percent multimedia sites, and 5 percent online
shopping. A business must also remember that is very important to
research each of the social media sites to make sure that their main
target market is using the site.
As
a business recognizing that the time and effort in personal and
financial resources that will be expended in the social marketing effort
is critical, it is important to carefully select the best social media
platforms for their business. It is impossible have a presence on every
site and to post good content on each site. It is better
that reach your target market and drive customers/clients to the
business site or the storefront than to dilute the brand message.
An upcoming blog will begin discussions of other tools that should be used to more effectively improve the business and to provide additional
flexibility to the business development and business model being used
within the organization. Keep in mind all that is done in and for the
business focuses on serving the public as we know them as customers.
Service, service, courtesy, respect and truthfulness in all that is done
to provide the greater benefit to the public.
6/5/20132 Lonnie G. Juarez, Jr. Ph.D. Visionary/CEO Social Business Media Connections and Social Business Media Managers
As a business owner for over 30 years, I had the opportunity to work with many businesses in providing computer software utilization
and leadership development. Small businesses are the ones that need the
most help with the use of social media. My graduate degree is
organizational change and development and assist in creating the media plans for small business. http://www.socialbusinessmediamanagers.com http://www.sbmconnect.wordpress.com